Option 1
In the app
- Open the app and sign in.
- Go to Profile.
- Tap Request account deletion and confirm.
Option 2
By email
If you no longer have the app, send us a request from the email address on your account.
Include your name, the phone number on the account and whether it is a customer, vendor or rider account. We may contact you to confirm your identity.
What happens next
- We confirm your request and delete or anonymise your personal data within 30 days.
- Vendors and riders should cash out any remaining balance before deleting. Open orders must be completed first.
- Order, payment and payout records are kept for as long as Ghanaian tax and accounting law requires, then deleted. See section 7 of our Privacy Policy.