At a glance. We collect only the information we need to take, prepare, deliver and pay for orders. We never sell your personal data. Card and Mobile Money details are entered with Paystack, so we never see or store your full card number or PIN. You can ask us to delete your account at any time.
This Privacy Policy explains how CHOPNOW ("ChopNow", "we", "us" or "our") collects, uses, shares and protects personal data when you use the ChopNow app, the ChopNow Vendor app and the ChopNow Rider app (together, the "Apps") and our website at www.chopnow.store. It applies to customers, vendors, riders and visitors to our website.
1. Who we are
1.1ChopNow is a food and grocery delivery platform operating in Ghana. The Apps are available on Google Play and the Apple App Store.
1.2The data controller responsible for your personal data is CHOPNOW, a business registered in Ghana under Registration No. BN319190926, with its principal place of business in Kumasi, Ashanti Region.
1.3We process personal data in accordance with the Data Protection Act, 2012 (Act 843) and other applicable laws of Ghana.
2. Personal data we collect
2.1Account information. When you create an account, we collect your full name, email address and phone number, and a password. Your password is stored only in encrypted (hashed) form, and we cannot read it.
2.2Customers. Delivery addresses, map pins and delivery instructions such as house number, floor or directions; orders, items, amounts paid, tips, ratings, reviews, problem reports and refund requests; and vendors you save as favourites.
2.3Vendors. Business name, owner name, contact details, business address, region, district and map location; menus, prices, photographs and opening status; payout account details and the account name confirmed by Paystack; and records of earnings, payouts, subscriptions and featured listings.
2.4Riders. Profile photograph, vehicle type, city or town and region; the type and number of your identity document (Ghana Card or Voter ID); driving licence and insurance documents where your region requires them; live location while you are online or on a delivery; and payout account details, earnings, bonuses, tips and delivery history.
2.5Support. Messages and attachments you send to our support team.
2.6Technical and security information. Your device's notification token, so we can send order updates, and records such as sign in attempts and IP addresses, which we use to keep accounts secure and prevent fraud.
2.7Information from partners. Paystack tells us whether a payment, refund or payout succeeded and confirms the account name linked to a payout account. Our messaging providers tell us whether a verification code was delivered.
3. Location data
3.1Customers. We use your location when you choose a delivery address or place a pin on the map. We use it to show the vendors that deliver to you, calculate the delivery fee and guide your rider. We do not track customers in the background.
3.2Riders. While you are online or carrying an order, the ChopNow Rider app shares your location so that we can offer you nearby deliveries and customers can follow their order. This continues when the app is in the background, and your phone shows a notification or indicator for as long as it is active. Location sharing stops when you go offline.
3.3Vendors. We store the map location of your business so customers can find you and riders can collect orders.
3.4You can turn off location access at any time in your phone's settings. Some features, such as finding vendors near you or receiving delivery offers, will not work without it.
4. How we use personal data
We use personal data only for the purposes below, and only where we have a lawful reason to do so under Act 843.
| Purpose | Our reason |
|---|---|
| Creating and securing accounts, verifying phone numbers and email addresses, and preventing fraud | To provide the service you asked for and to protect our users |
| Taking orders, sending them to vendors and riders, calculating fees and showing delivery progress | To perform our agreement with you |
| Processing payments, refunds, payouts and tips, and keeping financial records | To perform our agreement with you and to meet our legal obligations |
| Sending order updates, security alerts and other service messages | To perform our agreement with you |
| Reviewing vendor and rider applications and keeping the platform safe | To perform our agreement and protect our users |
| Handling support requests, problem reports and disputes | Our legitimate interest in resolving issues fairly |
| Improving the Apps and our service | Our legitimate interest in running a reliable service |
| Meeting legal, tax and regulatory requirements | To comply with the law |
4.1We do not sell personal data, and we do not use it for third party advertising.
5. How we share personal data
5.1Within ChopNow. Vendors see the order details they need to prepare an order, such as the items, notes and the customer's name. Riders see the pickup and delivery locations, the customer's name and delivery instructions once they accept a delivery. Customers see their rider's name, photograph and live location during the delivery.
5.2Service providers. We use trusted providers who process personal data only on our instructions and for the purposes in this policy:
| Provider | Service to ChopNow |
|---|---|
| Supabase | Secure database, user accounts, file storage and server functions |
| Paystack | Card and Mobile Money payments, refunds and payouts |
| Google (Maps and Firebase) | Maps, address search and push notifications |
| Apple | Push notifications on iPhone |
| Expo | Delivering push notifications to the Apps |
| Resend | Account and service emails |
| Arkesel | SMS verification codes |
| Zoho | Our support email inbox |
| Vercel | Hosting our website |
5.3Legal and safety reasons. We may disclose personal data where the law requires it, in response to a valid request from a public authority, or where it is necessary to protect the safety, rights or property of our users or the public.
5.4Business changes. If ChopNow is reorganised, merged or sold, personal data may be transferred to the new owner, who will be bound by this policy.
6. International transfers
6.1Some of our service providers store or process data on servers outside Ghana. Where this happens, we rely on their security commitments and contractual safeguards to ensure your personal data receives a level of protection consistent with Act 843.
7. How long we keep personal data
7.1We keep account information for as long as your account is open.
7.2When an account is deleted, we delete or anonymise the related personal data within 30 days.
7.3Order, payment, refund and payout records are kept for as long as Ghanaian tax and accounting law requires, even after an account is deleted. These records are stored securely and used only for that purpose.
8. Security
8.1We protect personal data with encryption in transit, hashed passwords, restricted access and two step verification for our administrators. Changes to a payout account require your password to be confirmed.
8.2No system is completely secure. Please keep your password and delivery PIN private, and contact us immediately if you suspect unauthorised use of your account.
8.3If a security incident affects your personal data, we will notify you and the Data Protection Commission where the law requires.
9. Your rights
9.1Under Act 843, you may ask us to:
- confirm whether we hold personal data about you and give you a copy;
- correct personal data that is inaccurate or out of date;
- delete personal data, or stop or limit how we use it, where the law allows; and
- withdraw any consent you have given, for example by turning off location or notifications in your phone's settings.
9.2To make a request, email support@chopnow.store from the email address on your account. We may ask you to confirm your identity, and we will respond within the time required by law.
9.3If you are not satisfied with our response, you may complain to the Data Protection Commission of Ghana.
10. Deleting your account
10.1You can delete your account in the App under Profile, then Request account deletion, or by following the steps at www.chopnow.store/delete-account. Vendors and riders should cash out any remaining balance first, and open orders must be completed.
11. Age requirements
11.1Customers must be at least 16 years old. Customers aged 16 or 17 may use ChopNow only with the permission of a parent or guardian. Vendors and riders must be at least 18 years old.
11.2We do not knowingly collect personal data from anyone below these ages. If we learn that we have, we will delete the account and the related data.
12. Notifications and messages
12.1We send service messages about your account, orders, payments and security by push notification, SMS and email. These are part of the service and cannot be switched off while your account is active, although you can turn off push notifications in your phone's settings.
12.2If we send you promotional messages, you can opt out at any time using the link or instructions in the message.
13. Our website
13.1Our website does not use advertising or analytics cookies. Our hosting provider keeps basic technical logs, such as IP addresses, for security, and the website loads fonts from Google Fonts.
14. Changes to this policy
14.1We may update this policy from time to time. The effective date at the top shows when it was last changed. If we make a significant change, we will let you know in the App or by email before it takes effect.
15. Contact us
15.1For any question about this policy or your personal data, contact us at support@chopnow.store or write to CHOPNOW, Kumasi, Ashanti Region, Ghana.